SmartStore.com.au

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Ordering

How do I place an order?
How do I get my Tax invoice?
Can I cancel or change my order once the order is confirmed?
Why would all the items in my shopping cart no longer become available when I check out?
Why would my order be cancelled when I prepare to pay for my order?
How do I check my order status?
Where can I find my previous orders record?
Why do I receive a different item to what I have ordered?
What happens if the item I wish to order is out of stock?

Can I purchase a single item from a wholesale carton lot?
Where can I change my payment method?

 

 

 


How do I place an order?

We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may register as a member for free.

Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top right of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now.

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.


How do I get my Tax invoice?

Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "Your Account".


Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

 

Why would all the items in my shopping cart no longer become available when I check out?

Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.

 

Why would my order be cancelled when I prepare to pay for my order?

Your order will be cancelled and the item returned to our inventory if we could not confirm your payment in (Credit Card: 2 /Paypal: 2) business days after you have placed your order . But usually we will notify you via email or phone .

 

How do I check my order status?

Once we have confirmed your payment, we will dispatch your order within 1-2 working days. Tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

 

Where can I find my previous orders record?

Simply login your account, then click on "Your Account", all pervious orders your have made will be shown .


Why do I receive a different item to what I have ordered?

We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.


What happens if the item I wish to order is out of stock? 


Please contact us and we will inform you via email when it is back in stock.



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