General Help

Where can I send suggestions to?
My question has still not been answeredI have a problem with SmartStore.com.au, what should I do?
What is Smartstore?
How do I open an account?
How do I update my account information, incl shipping address, email address?
What should I do if I forgot my login password?

Where can I send suggestions to?

If find an error in any of our listings, or if you have any suggestions as to how we may improve, please feel free to email us at sales@smartstore.com.au


My question has still not been answered

All emails are answered within 24-36 hours during business days - thank you for your patience and understanding. Please DO NOT send us numerous emails with the same issue. If you truly feel that your enquiry is urgent please include the word "URGENT" in your email and send it to: sales@smartstore.com.au. You can also call us on +61 411561318 

I have a problem with SmartStore.com.au, what should I do?


We are committed to resolving any issue. You can email us directly at sales@smartstore.com.au or you can call us on +61 411561318

What is Smartstore?

Smartstore is an online company that offers customers high quality merchandise at very affordable prices. As we buy in bulk, import our own products and sell factory-direct, we can offer our customers huge savings off recommended retail prices.


How do I open an account?

To create a new account please click on Login , and then fill out the appropriate information. You may start shopping once you have created your new account.

How do I update my account information, incl shipping address, email address?

To update your  information , please login with your email address and password. Click on
"Your Account" and then fill out the new details.


What should I do if I forgot my login password?

To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your email address. We will send your password to your billing email address.