Shipping & Delivery

SmartsStore.com.au ensures that your purchases are shipped out within 1-2 days of payment being received.

Depending on your location and the type of goods you have purchased, SmartStore.com.au will dispatch your goods with 1 of 3 transport providers.

1. Auspost (for items that weight 22kg or less)

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.

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Once the parcel has reached your local delivery centre it will be scanned at trackable at http://www.auspost.com/track .

The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

Expected Delivery Times provided by Australia Post

From SmartsStore.com.au to	Applicable Postcodes	Delivery Standard (Business Days)
Sydney	1000-2249;2555-2574;2740-2786	2-4
Canberra	0200-0299;2600-2620;2900-2920	2-4
Newcastle	2282-2310	3-5
Wollongong	2500-2506;2515-2530	3-5
Gosford	2250-2263	3-5
NSW Country	2264-2281;2311-2499;2507-2514; 2531-2554;2575- 2599;2631-2739; 2787-2899	4-6
Melbourne	3000-3210;3335-3341;3425-3443; 3750-3811;3910- 3920;3926-3944; 3972-3978;3980-3983;8000-8999	1-3
Geelong + Ballarat	3214-3220;3350;3353-3356	1-3
Victoria Country	3211-3213;3221-3334;3342-3349; 3351-3352;3357- 3424;3444-3749; 3812-3909;3921-3925;3945- 3971; 3979;3984-3999	2-4
Brisbane	4000-4209;4500-4549;4999;9000-9799	3-5
Gold Coast	4210-4229	4-6
Sunshine Coast	4550-4575	4-6
Ipswich	4300-4307	4-6
QLD Country Near	4230-4299;4308-4499;4576-4689	4-6
QLD Country Far	4690-4899	5-9
Adelaide	5000-5199;5800-5999	2-4
SA Country	5200-5749	3-5
Perth	6000-6205;6800-6999	4-6
WA Country Near	6206-6699	5-7
WA Country Far	6700-6799	10-14
Tasmania	7000-7099;7100-7500,7151	3-6
Northern Territory	0800-0834;0835-0899	5-9

2.Toll IPEC (for items over 22kg)

Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialise in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our premises upon request on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.

According to Toll IPEC’s delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.

Australia wide estimated delivery times are as follows

State	Time
VIC	3-4 Working days
NSW	4-5 Working days
QLD	5-7 Working days
SA	4-5 Working days
WA	7-10 Working days
ACT	4-5 Working days
NT	7-10 Working days
TAS	5-7 Working days

 

Shipping charges for multiple items

In order to provide postage discounts on multiple items, SmartStore.com.au would need to dispatch all items together. SmartStore.com.au does not usually do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.

Currently, SmartStore.com.au calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from us to your front door. Our experience has been that customers value the added security this dispatch system provides.

Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery

SmartStore.com.au subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.

Why are packages occasionally undeliverable?

Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.

Failed Delivery Attempt . If you are not at home when your package arrives and it was being delivered by Auspost, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.

Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.

If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.

Tracking your package
1.Auspost

If your goods have been dispatched with Auspost, just click on the following link, please make sure you have your tracking number handy. Auspost tracking http://auspost.com.au/track/

2.Toll IPEC

If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 366 684 or https://online.toll.com.au/trackandtrace/index.jsp